Terms

Effective November 12, 2026. CrateKeys is operated by planet.X. Contact: chris@planet-x.co.

Accounts and acceptable use

Keep your account secure, verify your email and invite only authorized members. You are responsible for the forms, data, licenses and destinations you configure, and for obtaining the permission needed to collect or disclose personal information. Do not use the service for spam, phishing, unlawful content, credential collection or unauthorized software access.

Plans and billing

Plan limits and the exact renewal amount are shown before checkout. A card-backed trial, when offered, renews at the disclosed price unless canceled before it ends. Manage payment methods and cancellation in Billing. Scheduled cancellation preserves paid access through the stated period; it does not automatically refund earlier charges. Contact support for refund requests.

Your records and integrations

Export important data and review delivery and activation results. A form response is saved independently of its notification outcome. Email acceptance does not prove that a person read it. Licensing clients must honor signed token expiry and recheck online; revocation cannot erase a valid token from an offline device before that token expires. Manual license issuance or renewal is not proof of a payment.

Service changes and support

We work to maintain the service and investigate failures, but do not promise uninterrupted availability or error-free third-party integrations. We may restrict abusive activity and notify affected account holders when practical. Contact support before relying on the service for a use requiring a separate service-level agreement or special data-processing terms.